Warranty
Our pre built system's carry a 3 year return to base warranty on hardware and 1 year warranty on workmanship. Please check the product description of each item to see what warranty period applies. Manufacturer's also often offer a longer warranty period which we are happy to help facilitate in the event of component failure outside of our warranty period.
Our Return to Base warranty covers all components in the event of failure.
Warranty Exclusions:
1. Damage caused by accidents, misuse, or abuse, including but not limited to water damage, dropping the PC, or using it in extreme environments. This also includes exposure to excessive cigarette smoke and e-cigarette vapour.
2. Modifications or alterations to the PC that are not in line with normal PC use.
3. Use of non-approved components or accessories that were not specifically designed for the PC.
4. Normal wear and tear of the PC, including cosmetic damage or scratches.
5. Software issues or problems caused by viruses or other malicious software.
6. Failure to follow the manufacturer's instructions for use, maintenance, and care of the PC.
7. Acts of God, including lightning strikes, earthquakes, and other natural disasters.
8. Damage caused by power surges or electrical problems.
9. Any damage caused during shipping or handling of the PC.
11. Loss of data, including but not limited to personal files, software programs, or other digital content.
Returns details
An item must be returned within 7 days from the date it was received for a refund less a 20% restocking fee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer support team at sales@gosstech.co.nz with your order details and reason for the return. Our team will provide you with further instructions on how to proceed.
Exceptions:
Please note that certain items are not eligible for return or refund, including:
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Pre-Built and Custom built PCs
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Downloadable software products
- Services
Once we receive your returned item, we will inspect it and notify you of our receipt. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 days, depending on your card issuer’s policies.
Shipping Policy
Shipping Policy
We strive to process all orders within 1 to 3 business days (excluding weekends and public holidays) after you receive your order confirmation email. Occasionally, it may take up to 5 business days to dispatch your order.
You will receive a follow-up email once your order has been shipped.
You can also track the status of your order by visiting your account's order history.
Shipping Rates
We provide free shipping throughout New Zealand for all orders over NZD $1000.
Shipping Details
Our systems are shipped via tracked and insured delivery services such as NZ Post or Toll Freight. We take extra care by using Instafoam packaging to ensure that all components remain securely in place during transit.
Checking Your Order Status
Once your order has been shipped, we'll send you an email with a tracking number, allowing you to monitor its progress. Please allow up to 24 hours for the tracking information to be updated.
If your order has not arrived within 7 business days of receiving your shipping confirmation email, please contact us with your order number, and we'll look into it. Alternatively, you can contact the freight company directly using the contact information provided in your shipping confirmation email.
Privacy Policy
When you visit our website, we automatically gather certain details about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. As you navigate through the site, we also collect information about the specific web pages or products you view, the websites or search terms that directed you to our site, and how you interact with our site. We refer to this automatically gathered information as “Device Information.”
We collect Device Information through the following methods:
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Cookies: These are data files placed on your device or computer that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.
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Log files: These track actions on the site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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Web beacons, tags, and pixels: These are electronic files that track how you browse the site.
Additionally, when you make a purchase or attempt to do so through our site, we collect specific details from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as “Order Information.”
In this Privacy Policy, when we mention “Personal Information,” we are referring to both Device Information and Order Information.
How We Use Your Personal Information
We primarily use the Order Information we collect to fulfill any orders placed through the site (which includes processing your payment details, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:
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Communicate with you;
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Screen orders for potential risk or fraud; and
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Provide you with information or advertisements about our products or services, based on your preferences.
We utilize the Device Information we collect to help us identify and mitigate potential risks and fraud (particularly through your IP address) and to improve and optimize our site (for example, by generating analytics on how our customers navigate and interact with the site and evaluating the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We may share your Personal Information with third parties to help us use your Personal Information as described above. For instance, we use Google Analytics to understand how our customers interact with the site—you can learn more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here. We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request, or protect our rights.
Behavioral Advertising
As outlined above, we use your Personal Information to deliver targeted advertisements or marketing communications that may interest you. For more details on how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the following links:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Do Not Track
Please note that we do not change our site’s data collection and usage practices when we detect a Do Not Track signal from your browser.
Data Retention
When you place an order through the site, we retain your Order Information for our records unless and until you request that we delete this information.
Changes
We may update this privacy policy occasionally to reflect, for instance, changes to our practices or for other operational, legal, or regulatory reasons.
Pricing Policy
Pricing Policy
All prices quoted on our website are in NZ dollars and including GST. For promotional or sale prices they change from time to time. Customers will pay the price which was active at the time of purchase if the price gets lower after the purchase is completed no refund or price difference will be refunded. This also applies to all future orders which are awaiting delivery. Sale prices and promotions can change without notice.
New Zealand Sales Only
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The information on this website is intended and applicable for New Zealand consumers only and is governed by New Zealand law.
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The price is in New Zealand dollars; all transactions are billed in New Zealand dollars.